Customer Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Responsibilities:

• Сommunication with clients via chats, e-mail, and calls

• Respond to customer queries promptly and accurately (24/7 service).

• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

Qualifications:

• Proficiency in English.

• Experience in customer service will be considered a plus.

• Strong written and verbal communication skills.

• Excellent problem-solving abilities.

• Ability to multitask.

• Commitment to customer satisfaction.

• Effective time management.

• Willingness to learn.

What we offer:

• Comfortable work environment, remote work.

• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule

• Paid vacation and sick leave.

• Healthcare insurance and gym.

• Training and useful experience.

• Work in a young and friendly team.

• Career opportunities and professional growth.